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    Case Study

    How Better Software Built An Agentic Investigation Platform For Mission-Critical Operations

    A durable, evidence-first foundation for automated root-cause analysis, designed to coordinate multiple data sources, handle failure gracefully, and support high-stakes decisions under pressure.

    Type

    Agentic AI / Root-Cause Analysis Platform

    Platform

    Web

    Industry

    E-commerce Operations / Mission-Critical Systems

    Key Results

    Impact from day one.

    Faster investigations

    with evidence gathered and structured automatically

    Lower cognitive load

    teams focused on decisions instead of reconciling signals

    Defensible explanations

    clear enough for client and stakeholder review

    Scalable by design

    new data sources added without reworking core logic

    The Challenge

    Speed vs. stability.

    When high-impact issues occurred, teams faced a familiar trade-off: move fast or stay accurate. Manual investigation workflows and single-prompt AI tools introduced hidden risks:

    Evidence scattered across multiple systems

    Conflicting signals across systems with no clear narrative

    Investigation restarts caused by partial failures or timeouts

    The real issue was lack of structure under pressure. The client needed an approach that could investigate reliably when signals conflicted and stakes were high.

    Our Approach

    The Solution

    Better Software partnered with the client to build an agentic investigation platform focused on coordination over prompts. A central agent sequenced evidence collection and analysis, while specialized agents handled data sources to deliver defensible conclusions.

    01

    Agent-based coordination

    A central investigation agent orchestrates specialised subagents, each responsible for a narrow data source or analytical task.

    02

    Explicit investigation flow

    Evidence collection, normalisation, timeline construction, and hypothesis ranking occur as separate, observable steps.

    03

    Durable execution

    Investigations are resilient to partial failures, supporting retries, resumable runs, and preserved state.

    04

    Production-grade discipline

    Environment parity, configuration management, structured logging, and quality gates ensure predictable behaviour under load.

    "Better Software helped the client build an investigation platform that teams can rely on when signals conflict, pressure is high, and accountability is real."

    Engineering Lead

    Agentic AI Platform

    Takeaways

    Lessons for other founders

    01

    Agentic systems require structure, not just prompts.

    02

    Coordination and durability matter more than model size.

    03

    Trust is built through explainable steps, not confident answers.

    Work With Us

    Need a team that builds like this?

    We help founders go from idea to production-ready product, with the same engineering rigor we write about. 30 minutes with our founder will give you a clear next step.

    Start Building the Right Product
    Better Software

    Better Software is a product engineering company, part of Better. We help founders ship MVPs, scale products, and build engineering teams.

    GoodFirms
    5.0
    Clutch
    4.9

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